Southwest Airlines

Introduction You never know what to expect when you are on a south-west Airlines flight. Flight at decennarydants are cognize to hide in strike luggage compartments and surprise unsuspicious passengers when they open the overhead bin. Ground and in-flight crew are know to engage passengers in games and trivia contests and the winners usually uprise pizza or eulogistic drink coupons. However, VP of guests, Colleen Barrett notes that while fun does have got its place, Business hatful just want to read their report first matter in the morning. With themes like FUN, LUV and NUTS! southwestward has become noted for their Positively Outrageous assistance (POS). Southwest is the US busted fare bloodlineline, serving short-haul city pairs, and providing integrity class air transportation, that targets the business commuter as headspring as untenanted conk outers. Southwest has atomic number 53 of the better(p) overall Customer Service records, one of t he lowest operating cost structures and systematically offers the lowest and simplest fares in the domestic airline industry. Southwest has won the ternion Crown five years in a row, 1992 - 1996. The trey Crown consists of best baggage handling, fewest node complaints and best on-time feat among all major airlines, tally to the statistics make by the United States DOT (Dept. of Transportation). In a 1997 rank of ten major US airlines, Southwest complete first, according to the criteria deemed well-nigh important by 1017 respondents to Money clips survey. The criteria include safety, price, baggage handling, timeliness, customer service, comfort, ticketing and others. In this poll, safety was the no(prenominal) 1 concern of passengers, followed by price. Baggage handling and on-time performance finished just behind price. Please see attest 1 for some numbers related to these criteria. The popular travel magazine Conde Nast Traveler has recognized South west as one of the servicemans safest airli! nes. Lately, airlines around the globe are...If you want to get a full essay, order it on our website: OrderEssay.net

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